Terms and Conditions

If you have any questions about our products, if you need assistance, or if  you have a query regarding your order please do not hesitate to contact us.

These Terms and Conditions are effective from 01.01.2009 until further notice.
1.      Definitions
You - the Customer a person or company buying Products from us.
Consumer - a private person buying Products for private use. If you are a Consumer, please find your specific rights and exceptions in Section 15.
Cindy Jackson (us, our) the Product vendor - as identified on your invoice.
Order Confirmation - formal acknowledgement of Product ordered by you, sent by Cindy Jackson.
Price - stated in Order Confirmation.
Product - as described in Order Confirmation.
2.      Application
This Agreement applies to this sale, Service and all statements made by Cindy Jackson in brochures, price lists, adverts, quotations, on the internet or verbally. Any variations to this Agreement must be confirmed by Cindy Jackson in writing. Any other Terms and Conditions are excluded. Placing your order means acceptance of this Agreement. This Agreement does not apply to Product purchases from a reseller or distributor nor is it a reseller or distribution agreement.
3.      Orders/Contract
Orders may be received by internet but are only binding when accepted by Cindy Jackson in a written Order Confirmation. Please check the Order Confirmation and notify Cindy Jackson of any mistake in writing immediately or the details stated in the Order Confirmation will apply to this Agreement.
4.      Price & Payment Terms
Products prices are inclusive of any taxes therefore are exactly as shown on this web site and on your invoice. Fluxuations in international monetary exchange rates are beyond our control.
5.      Postage and Packaging
Postage and packing to destinations within the UK will be charged at £3 per order.
Postage and packing to all destinations outside the UK will be charged at £6 per order.
6.      Delivery/Title/Risk
We dispatch all orders upon receipt. Depending on the efficiency of the various Post Offices involved, you should receive your order within 7 working days in the UK, within 10 working days in the EU and within 15 working days to all other countries. The delivery period in the Order Confirmation is approximate. The place of delivery is stated in the Order Confirmation. Title to Product passes on full payment. Risk of the loss of the goods passes to you on delivery.
7.      Acceptance
When you receive the Product you must inspect it for any defects or damage within 24 hours. After this period, you will have accepted Product. If Cindy Jackson agrees to the return of Product at its choosing, it must be in its original condition with packaging, a return note and proof of purchase; the return costs may also be payable by you.
8.      Warranty
Unless otherwise stated, Cindy Jackson guarantees to you that the Products will be free from defects for 3 months from despatch date. Should Product be defective within this period, Cindy Jackson will replace Product within a reasonable time. All reasonable care and endeavour shall be used to resolve problems within a realistic period in the circumstances. Cindy Jackson warranty is given in place of all implied warranties and that such implied warranties are excluded to the fullest permitted extent. Cindy Jackson may revise its limited warranties from time to time but any such change will not affect products ordered by you prior to the date of such change.
Cindy Jackson does not give a warranty guarantee protection for:
·         Damage caused by incorrect storage by any unauthorised 3rd party or yourself; 
·         Damage caused by any party (except Cindy Jackson) or other external force; fitness for any particular purpose; 
·         Any instruction given by you and correctly performed by Cindy Jackson. 
 
You must provide Cindy Jackson with all reasonable courtesy, information, cooperation, facilities and access to enable Cindy Jackson to perform duties, failing which Cindy Jackson shall not be obliged to perform any Service or assistance.
Please note that your calls to Cindy Jackson may be monitored for training purposes.
9.      Intellectual Property (IP)
Cindy Jackson retains all Cindy Jackson-owned IP in Product. You must notify Cindy Jackson immediately of any infringing or unauthorised use of Product or IP in it.
10.    Force Majeure
Cindy Jackson is not liable for delays in performance (incl. delivery) caused by circumstances beyond its reasonable control and leading to a time extension for performance; examples include strikes, terrorist acts, war, supplier / transport / production problems, exchange fluctuations, governmental or regulatory action and natural disasters. If this lasts more than 30 days, this Agreement may be terminated by either party without compensation.
11.    Confidentiality
Each party must treat all information received from the other marked “confidential” or reasonably obvious to be confidential as it would treat its own confidential information.
12.    Termination
Cindy Jackson may terminate this Agreement with immediate written notice if you fail to pay on time. Either party may terminate if the other: 1) commits a material or persistent breach of this Agreement and fails to remedy this within 30 days of written notice from the other; or 2) becomes insolvent or is unable to pay debts as they fall due.
13.    Your obligations as a Customer
You are responsible for:
·         Your own choice of Product and its suitability for purpose; 
·         Your telephone & postal charges in contacting Cindy Jackson, if any; 
 
You must provide Cindy Jackson with all reasonable courtesy, information, cooperation, facilities and access to enable Cindy Jackson to perform duties, failing which Cindy Jackson shall not be obliged to perform any Service or assistance.
Please note that your calls to Cindy Jackson may be monitored for training purposes.
14.    Data Protection
Your data will be held and/or transferred in strict accordance with the applicable data protection laws. Cindy Jackson will not use your data for direct marketing purposes.
15.    Consumer Rights
If you are a Consumer you may cancel your purchase at any time before it is despatched from Cindy Jackson without cause and receive a refund of the Price paid. To do this you must inform Cindy Jackson writing. Any statutory Consumer rights are unaffected by this Agreement.
16.    Jurisdiction
United Kingdom law and the exclusive court jurisdiction of the British courts will apply to this Agreement. The Vienna Convention on Contracts for the International Sale of Goods is excluded.
17.    Miscellaneous
If any part of the Agreement is found to be invalid or unenforceable by a court, the rest is unaffected. Cindy Jackson may subcontract, assign or transfer its obligations or rights to a competent third party whether in whole or in part. You may not assign or transfer any of your obligations. All notices must be in writing (by hand, email, fax or 1st class post deemed delivered 48 hours after posting) and sent to a legal officer of either party.
18.   You can find all current Cindy Jackson policies, Product and Service Offering details and notices on CINDYJACKSON.COM. Those in place at the date of this Agreement govern this Agreement.
 
Returns Policy
Here at Cindy Jackson we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy. If any item of your order is damaged or not the item ordered we will replace the item, providing the product is returned to us within 7 days of delivery. This does not affect your statutory rights.
To Exchange a Product
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in its original condition along with a note explaining the reason for return and your request for the new product you would like exchanged. 
Your card will be charged/refunded any difference in cost.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.
Postal Address:
Cindy Jackson
PO Box 3410
London N6 4EE
England
 
Please ensure that the item is returned back to us in an unused condition unless faulty or damaged within 7 days of the date the item is delivered to you.
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.
To Cancel your Order
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in its original condition and we will reimburse you for the full value of your order. Please ensure that the item is returned back to us in its original condition unless it is delivered damaged, within 7 days of the date the item is delivered to you.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, banking charges and the administration and labour incurred).
Should any item be returned back to us in a condition in which we deem has been used we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our returns department.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.
Postal Address:
Cindy Jackson
P O Box 3410
London
N6 4EE
 
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.